Our Satisfaction & Return Guarantee

Unsatisfactory Shopping Experience

If your recent purchase from Faulta | Coming soon doesn't meet your expectations or you are disappointed with your product, please contact us promptly at [email protected]. Our dedicated support team will assess your concerns carefully and guide you through the next steps to ensure you enjoy a positive shopping experience.

To expedite handling, kindly include a clear photo of the product you received along with a brief overview of your issue. This helps us improve our offerings and better serve you in the future.

Note: Our return window spans 14 days from the date of receipt. After this period, we are unable to assist further with your request.

Received Defective or Faulty Items

If your order arrives damaged or doesn't function as described, please reach out immediately. We accept responsibility for issues arising during manufacturing or shipping.

  • Attach clear photos highlighting the defect or missing parts, preferably on a flat surface with any labels or flaws visible.
  • Once we confirm the problem, we'll swiftly arrange for a replacement or refund, often without the need for return.

Please note: Our warranty here covers manufacturing defects only and excludes:

  • Accidental damage
  • Misuse or improper handling
  • Normal wear and tear
  • Fading caused by sun exposure
  • Post-purchase alterations

Note: The same 14-day timeframe applies here from the date of delivery; outside this window, refunds or exchanges may not be feasible.

Delayed or Missing Shipment

If your order isn't received within the expected period, you are eligible to request either a refund or a replacement. Contact our support team with your order details, and we will prioritize your case.

  • Claims must be submitted within 60 days of placing your order; after this, tracking information might expire, limiting resolution options.
  • Once a refund is processed, it typically takes between 3 to 10 business days for funds to reach your account, depending on your bank or payment provider.

Refund Processing Timeline

All refunds will be returned to your original payment method. After approval, processing times may vary:

  • Credit Card Payments: Up to 10 working days
  • PayPal Transfers: Between 3 to 5 business days

If you don't see the funds after this period, please reach out to your bank or card issuer for assistance.